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Daycare General FAQ

Having a nice gentle play and relaxing
dog on trampoline in the sun
dogs playing in yard

What sets you apart from other facilities?
First and foremost, we are a family owned business with a love for caring for your dog. We specifically chose this house on 2502 Trim Road so that we could open our home based dog daycare offering a large indoor play area and a 150 foot wide large outdoor fenced in area. We are dedicated to providing the best care for your dogs, we know that providing the best care entails many different details including, and not limited to; safety, cleanliness and a happy and positive environment! The dogs separate themselves into play groups for different play styles and personalities. 

What are your hours of operation?
We are open from 7am - 5:30pm weekdays.  

What vaccinations are required for your services?
Dog requirements: Parvovirus, Distemper and Rabies. Bordetella is recommended but it does not prevent your dog 100% from getting it.

Do you provide water throughout the day?
We provide fresh water throughout the day for our canine companions. If we notice that your dog is not slowing down for a water break, we will separate them from the pack for a five minute water break.

Can you administer medication to my pet?
Yes, I am capable of administering medication to your dog. Please leave detailed instructions if your dog requires medication.

Why did my dog come home thirsty?
Some dogs don’t enjoy drinking out of communal water bowls, and some dogs simply don’t stop for a quick drink of water. We always do our best to monitor if your dog is drinking regularly, if we notice they have not taken a water break we will separate them for a quick water break to replenish.

What are the benefits of a mixed dog environment?
Where do we start? There are countless benefits of a mixed dog environment. Some of the main ones of course are socialization, prevention and improvement of separation anxiety, confidence, manners, less destructive behaviors, learning communication and respect among other dogs, less issues with aggression and boredom, and much more!

Does my dog get potty breaks while they are with you?
They sure do! They are outside most of the day unless they decide to spend time in the indoor garage area.

Do you have an aggression policy?
Absolutely! Our main priority is to provide a safe environment for all dogs! We have a zero aggression policy for any mixed pet situations. If your dog did not do well, we will let you know and do our best to recommend a solution for their behavioural problems. In extreme cases, your pet may be expelled from our facility. 

Are there any risks to a mixed dog environment?
Unfortunately yes, it is our strong belief at Happy Paws Ottawa that the benefits outweigh the risks tremendously. However, some of the risks are the common issue of kennel cough (bordetella). There is also the risk of your dog injuring themselves by pulling a muscle or getting a scratch or knick from playing with their mouths and paws. Just like people, not all dogs get along. Even though I am with them all the time, there is the rare risk of a dog fight, typically injuries are minor and do not require any veterinarian attention. Please be aware that there are both benefits and risks to a mixed dog environment. Injuries such as scratches are most commonly on the nose or ear tips), knicks and pulled muscles are out of Happy Paws Ottawa control, if we notice anything we will inform you at the time of pickup.

Is there an extra fee for picking my pet up late?
We do appreciate a heads up if you’re running behind, and we will ask for an extra payment of $11.30 for every part of 15 minutes after 5:35pm.

Do you have gift certificates?
We sure do!

We can make up a personalized gift certificate for any amount. 

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